ASIC financial adviser exam, Professional commitment, ethical frameworks and referral question: holding shorter meetings at home and involving

ASIC examProfessional commitment, ethical frameworks and referral

An adviser adapts her usual process for a client who is caring for a terminally ill partner, holding shorter meetings at home and involving the client's daughter at the client's request. Which lens BEST describes her approach?

A The care ethics lens: responding to her relationships and situation
B The utilitarian lens, maximising the total benefit across her client base
C The justice lens, giving this client what she is due under her agreement
D The rights lens, focusing only on the client's strict legal entitlements

Show the answer and explanation

Answer: A. The care ethics lens: responding to her relationships and situation

The Markkula Center's Framework for Ethical Decision Making (revised Nov 2021) describes care ethics as emphasising relationships, empathy and responding to individuals' specific circumstances rather than following rules alone. Adapting the process to the client's situation, with her consent, reflects that lens and supports Standards 4 and 5 of the Code of Ethics 2019 (informed consent and understanding).

Common mistake

Treating everyone identically can be unfair to someone in a very different situation.

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